13th November 2015

“AVG Remote IT Support makes computer problems quick and easy to resolve. We help with anything from AVG installations to removing a virus, or helping you setup a new security policy. Remote Support allows us to see and address whats happeneing without going backwards and forward with screenshots, emails and telephone calls. We can solve your problem there and then.”

AVG Why Complicate

What is AVG CloudCare Remote Support?

AVG CloudCare Remote IT Support is build into CloudCare software, it’s installed as soon as you run the CloudCare installer and allows us to remotely control your computer if you need assistance. Our customer care team provide a range of IT services all delivered quickly and efficiently by using a remote connection to your computer. Remote connection or remote support is provided by AVG Customer Care as an alternative to standard email, chat or phone support. It is typically offered for issues that are best solved by an agent accessing your computer over the Internet. When you decide to take advantage of this service, you grant access to one of our agents to see your computer screen and control your computer, as if they were sitting at your desk. During the remote connection, you can see everything the agent does on your computer, you can chat with him or take back full control of your computer at any time.

Stay protected

  • Remote desktop connections are secure with 256-bit SSL encryption
  • AVG Remote IT Support uses same level of security as banks
  • AVG Remote desktop connections are protected with a password
  • Automatic updates and upgrades happen in the background
  • Take back control of your computers at any time during remote session
  • Your computers can only be accessed for your CloudCare portal
  • Peace of mind knowing that we are only a phone call and a click away
  • Lock down clients so users cant remove or disable AVG CloudCare

Money Saving

  • Pay-As-You-Go (Only pay for the amount of devices that you are using)
  • All available add-in services are available in monthly subscription
  • No upfront migration costs, switching is quick and easy
  • No new hardware or third-party software is required
  • No license limits, add or remove as many devices as you need
  • There is no minimum number of services or licensees you need to purchase
  • One-click activation, once the AVG CloudCare software is installed
  • Try the full versions of our AVG Anti Virus and AVG Content Filtering services free for 30 days
  • Free 30-day trial on all AVG CloudCare services
  • Save money with real time activation and deactivation of devices and services

Stay in control

  • One time password is required from end user to allow remote connections
  • AVG Cloud services can be accessed from anywhere using web browser
  • Replacement for standard email, chat or phone support
  • Stay right on top of things with automatic email alerts, we will be notified of any alerts
  • Full and configurable error reporting is included
  • Quickly review the activity and status of all your devices via auto-generated reports
  • Much quicker than providing step-by-step instructions to end users
  • Remote management of devices, policies, schedules and backups
  • Reduce IT Support costs by making management quicker and easier
  • Remote management with a single click, without distracting employees

Improve efficiency

  • AVG Remote IT Support is optimized for quick and easy access
  • Resolve your IT problems in the shortest possible time
  • Prompt responce to viruses that cannot be removed automatically by AVG
  • Remote Desktop allows us to see whats happening onscreen accurately and immediately
  • Save time by using the remote deployment package which installs on all your devices in the background
  • Customized installations to include or exclude any of the AVG CloudCare products
  • AVG Remote IT Support comes built into AVG CloudCare
  • Roll out customized policies to employees in real time to save labor intensive work